CLIENT CARE
Shipping & Delivery
Every piece leaves the Studio crated in timber and insured door to door. Stone that has survived the carving deserves to survive the journey.
Updated 21 July 2026
01Worldwide, Fully Insured
We ship to homes, hotels, temples and projects on four continents. Every shipment is fully insured from dispatch to delivery, so the risk of the journey is ours, not yours.
02Crating & Packing
Pieces are wrapped, cushioned and braced inside purpose-built timber crates engineered for the weight and fragility of carved stone. Delicate elements — pierced jali, fine relief, projecting carving — are supported individually. Large works are shipped in sections designed for safe assembly on site.
03Lead Times
As most pieces are made to order, dispatch follows completion of carving and finishing — typically 4–10 weeks from confirmed order, depending on complexity. Transit time thereafter depends on destination and mode, and is confirmed before dispatch.
04Duties & Import Taxes
For international shipments, import duties, customs charges and local taxes are set by the destination country and are the responsibility of the client as importer of record. We provide the commercial documentation your customs authority requires and will advise wherever we can.
05Delivery & Installation
Standard delivery is to the ground-floor entrance of the address supplied. For monumental pieces — fountains, mandirs, staircases — we coordinate specialist handling and, where agreed, installation. Please tell us at the time of order about access constraints such as stairs, narrow doorways or lift limits.
06Transit Damage
In the rare event a piece is damaged in transit, we replace or repair it at no cost to you. Inspect your delivery on arrival and report any damage to us within 7 days with photographs of the packaging and the piece, so we can act on the insurance without delay.
07Tracking & Updates
We keep you informed from crating to arrival and share tracking where the carrier provides it. One point of contact at the Studio stays with your shipment until it is safely in place.