Care & Warranty

01Returns on Made-to-Order Work

Because pieces are hand-carved to your specification, they cannot be returned for a change of mind. This is standard for bespoke natural stone. We reduce this risk before you commit — by approving stone and dimensions with you, and sharing progress photographs at every stage — so there are no surprises when the crate is opened. Stock items, where offered, may be returned by prior agreement.

02Transit Damage Claims

Every shipment is insured. If a piece arrives damaged, photograph the packaging and the piece and contact us within 7 days of delivery. We will repair or replace it at no cost and manage the insurance ourselves. See our Shipping & Delivery policy for details.

03Warranty

We warrant our work against genuine defects in carving and finishing. If a fault in our craftsmanship appears in normal use, we will repair or, where necessary, remake the affected piece. This warranty does not cover natural stone variation, ordinary wear, or damage from installation or use outside our care guidance.

04Caring for Marble

Marble is durable but living stone. To keep it at its best:

• Wipe spills promptly. Acidic liquids — citrus, wine, vinegar, many cleaners — can etch a polished surface if left.
• Clean gently. Use warm water with a little pH-neutral soap and a soft cloth. Avoid acidic, abrasive or bleach-based cleaners.
• Use coasters and mats under glasses, bottles and hot dishes on tables and counters.
• Seal periodically. A quality stone sealer, reapplied as advised for the piece and its use, helps resist staining.
• Dust carved detail with a soft dry brush; avoid abrasive pads on relief and inlay.

05What Is Not Covered

Outside our warranty:

• Natural variation in veining, tone and translucency — the signature of real stone;
• Etching, staining or wear from acids, abrasives or missed sealing;
• Damage from improper installation, impact, or misuse;
• Changes to appearance from exposure the piece was not specified for.

06Claims & Advice

For a warranty claim, a transit-damage report, or care advice for a specific piece, message +91 77379 06990 on WhatsApp or email sasdasmarbles@gmail.com. We are glad to help.